Privacy Policy
At Lumina Galaxy, we value your privacy and are committed to protecting the personal information you provide to us. This policy explains how we collect, use, share, and protect your data in accordance with the European Union's General Data Protection Regulation (GDPR), Spanish e-commerce regulations (LSSI-CE), and United States state privacy laws (including the California Consumer Privacy Act or CCPA/CPRA, among others).
1. Data We Collect
We may collect and process the following categories of personal data when you visit, interact with, or make a purchase from our store:
Personal Identifiers: First and last name.
Contact and Shipping Information: Shipping address, billing address, email address, and phone number.
Financial Information: Payment data (processed 100% securely through Shopify and external payment gateways; never stored on our servers).
Internet or Network Activity: Information about website usage (IP address, cookie identifiers, browser type, and interaction history with our site).
2. Use of Information (Purpose of Processing)
We use your personal data solely for legitimate business purposes, which include:
Processing, packaging, and shipping your orders.
Communicating with you regarding your order status or resolving issues.
Providing customer support.
Improving and optimizing our products, services, and website experience.
Preventing fraud and ensuring website security.
Complying with international legal, tax, and customs obligations.
3. Communication and Marketing
You will only receive marketing emails, promotions, or newsletters if you have given us your express consent (opt-in). You can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any email or by writing directly to our official support.
4. Data Sharing and Sale
We do not sell, rent, or share your personal information with third parties for their own commercial or marketing purposes. Your data is only shared with the following essential recipients to provide our services:
Service Providers on Our Behalf: Shipping/logistics companies, payment gateways, and Shopify (as our e-commerce platform).
Legal Obligations: Tax authorities, customs, judicial bodies, or regulatory agencies when required by EU, Spanish, or US law.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to remember your preferences, analyze traffic, personalize content, and measure ad performance.
For EU Users: You can manage your preferences through our consent banner.
For US Users: You can configure your browser to reject cookies or use the opt-out tools available on the site. We honor Global Privacy Control (GPC) signals sent by your browser.
6. Data Security
We adopt rigorous technical, administrative, and organizational measures to protect your data from unauthorized access, loss, or alteration. Shopify and our payment providers comply with the highest security standards in the payment card industry (PCI-DSS).
7. Your Privacy Rights
Depending on your place of residence, you have specific rights regarding your personal information:
If you reside in the European Union or Spain (GDPR Rights):
You have the right to access, rectify, restrict processing, request portability, or demand the deletion ("right to be forgotten") of your personal data, as well as to withdraw your consent at any time.
If you reside in the United States (CCPA/CPRA and State Law Rights):
You have the right to know what data we collect, to request the deletion of your information, to correct inaccurate data, and not to be discriminated against for exercising your privacy rights. Since we do not sell your personal data, a "Do Not Sell My Personal Information" link is not required, but you can object to the use of your data for targeted advertising.
💡 How to exercise your rights: To exercise any of these rights, simply contact us through our official email indicating your request.
8. International Data Transfers
As a global store, the information collected may be transferred, stored, and processed on servers located outside your country of residence (for example, in the United States or Canada through Shopify). We ensure that these transfers are carried out using secure legal mechanisms that guarantee a level of protection equivalent to that required in your region.
9. Contact
If you have questions, doubts, or complaints about this Privacy Policy or the processing of your data, you can contact us at any time:
📧 support@luminagalaxy.com
10. Applicable Law and Jurisdiction
This Privacy Policy is governed by and construed in accordance with the European Union's General Data Protection Regulation (GDPR), Spain's Information Society Services and Electronic Commerce Act (LSSI-CE), and applicable federal and state laws in the United States.